Subscriptions and renewals
- Monthly subscriptions renew every month.
- Annual subscriptions renew every year.
- Renewals continue until you cancel.
How to cancel
You can cancel anytime from the billing portal inside your dashboard. Cancellation stops future renewals. Your paid features stay available through the end of the period you have already paid for, unless stated otherwise, and your published site stays online.
Refunds
Refunds are generally not automatic. We review refund requests individually and honor refunds where required by law or where we have agreed to one. If you believe you were charged in error, contact us and we will look into it.
Domain credits and registrations
The annual Grow plan includes a first-year domain credit. Domain credits and any domain registrations may be non-refundable once redeemed, because they involve third-party costs. The domain credit applies to the first year only and does not renew for free.
Violations and terminations
If an account is suspended or terminated for violating our Terms or Acceptable Use Policy, fees already paid may be non-refundable, to the extent allowed by law.
Billing questions
For any billing issue or refund request, email us at support@siteinten.com and include the email on your account so we can help quickly.
This is a plain-English starter policy provided for transparency. It is not legal advice and may be updated as SiteInTen grows. Please have your own advisor review anything you rely on.